{"id":9087,"date":"2023-05-29T15:22:00","date_gmt":"2023-05-29T08:22:00","guid":{"rendered":"https:\/\/blog.youre.vn\/?p=9087"},"modified":"2026-01-08T03:47:04","modified_gmt":"2026-01-07T20:47:04","slug":"trying-hard-is-not-good-enough-measurable-improvement","status":"publish","type":"post","link":"https:\/\/blog.youre.org.vn\/en\/trying-hard-is-not-good-enough-measurable-improvement\/","title":{"rendered":"Books That Empower Educators | Cu\u1ed1n #24 \u2013 Trying Hard is Not Good Enough: How to Produce Measurable Improvements for Customers and Communities"},"content":{"rendered":"

Trying Hard Is Not Good Enough How to Produce Measurable Improvements for Customers and Communities<\/em> l\u00e0 m\u1ed9t trong nh\u1eefng c\u00f4ng tr\u00ecnh c\u00f3 \u1ea3nh h\u01b0\u1edfng s\u00e2u s\u1eafc trong l\u0129nh v\u1ef1c c\u1ea3i ti\u1ebfn h\u1ec7 th\u1ed1ng v\u00e0 qu\u1ea3n tr\u1ecb hi\u1ec7u su\u1ea5t th\u1ef1c t\u1ebf. Cu\u1ed1n s\u00e1ch \u0111\u01b0\u1ee3c vi\u1ebft b\u1edfi Mark Friedman, ng\u01b0\u1eddi ti\u00ean phong ph\u00e1t tri\u1ec3n khung Results Based Accountability (RBA) gi\u00fap t\u1ed5 ch\u1ee9c, c\u01a1 quan ch\u00ednh ph\u1ee7 v\u00e0 c\u00e1c nh\u00f3m c\u1ed9ng \u0111\u1ed3ng chuy\u1ec3n t\u1eeb \u201cc\u1ed1 g\u1eafng l\u00e0m t\u1ed1t\u201d sang t\u1ea1o ra k\u1ebft qu\u1ea3 \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c v\u00e0 b\u1ec1n v\u1eefng trong \u0111\u1eddi s\u1ed1ng th\u1ef1c t\u1ebf. RBA, c\u00f2n \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 Outcomes Based Accountability \u1edf m\u1ed9t s\u1ed1 khu v\u1ef1c, l\u00e0 m\u1ed9t b\u1ed9 c\u00f4ng c\u1ee5 t\u01b0 duy khoa h\u1ecdc gi\u00fap l\u00e3nh \u0111\u1ea1o v\u00e0 nh\u00e0 qu\u1ea3n l\u00fd x\u00e1c \u0111\u1ecbnh r\u00f5 m\u1ee5c ti\u00eau, \u0111o l\u01b0\u1eddng ti\u1ebfn tr\u00ecnh v\u00e0 th\u1ef1c hi\u1ec7n thay \u0111\u1ed5i h\u1ec7 th\u1ed1ng c\u00f3 t\u00e1c \u0111\u1ed9ng th\u1ef1c ch\u1ea5t \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 c\u1ed9ng \u0111\u1ed3ng. <\/p>\n\n\n\n

Kh\u00e1c v\u1edbi c\u00e1c l\u00fd thuy\u1ebft qu\u1ea3n tr\u1ecb tr\u1eebu t\u01b0\u1ee3ng, cu\u1ed1n s\u00e1ch n\u00e0y h\u01b0\u1edbng \u0111\u1ebfn vi\u1ec7c gi\u00fap ng\u01b0\u1eddi \u0111\u1ecdc v\u01b0\u1ee3t qua \u201cs\u1ef1 t\u1ed1t th\u00f4i l\u00e0 ch\u01b0a \u0111\u1ee7\u201d, m\u1ed9t t\u01b0 duy ph\u1ed5 bi\u1ebfn nh\u01b0ng kh\u00f4ng \u0111\u1ee7 \u0111\u1ec3 mang l\u1ea1i thay \u0111\u1ed5i th\u1ef1c s\u1ef1. Friedman \u0111\u1eb7t ra m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn r\u00f5 r\u00e0ng \u0111\u1ec3 bi\u1ebfn d\u1eef li\u1ec7u, tr\u00e1ch nhi\u1ec7m v\u00e0 h\u00e0nh \u0111\u1ed9ng th\u00e0nh nh\u1eefng k\u1ebft qu\u1ea3 c\u1ee5 th\u1ec3 v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c s\u1ed1ng cho c\u1ed9ng \u0111\u1ed3ng, hi\u1ec7u qu\u1ea3 d\u1ecbch v\u1ee5 cho kh\u00e1ch h\u00e0ng v\u00e0 hi\u1ec7u su\u1ea5t t\u1ed5 ch\u1ee9c trong m\u1ecdi ng\u00e0nh, bao g\u1ed3m c\u1ea3 gi\u00e1o d\u1ee5c, y t\u1ebf, d\u1ecbch v\u1ee5 c\u00f4ng v\u00e0 phi l\u1ee3i nhu\u1eadn.<\/p>\n\n\n\n

C\u1ea5u tr\u00fac n\u1ed9i dung c\u1ee7a cu\u1ed1n s\u00e1ch<\/strong><\/p>\n\n\n\n

Chapter 1: What Is Results-Based Accountability (RBA) and How Does It Work?<\/strong> (RBA l\u00e0 g\u00ec v\u00e0 n\u00f3 v\u1eadn h\u00e0nh nh\u01b0 th\u1ebf n\u00e0o)<\/p>\n\n\n\n

Ch\u01b0\u01a1ng 1 cung c\u1ea5p b\u1ea3n t\u00f3m l\u01b0\u1ee3c to\u00e0n b\u1ed9 nh\u1eefng \u00fd t\u01b0\u1edfng n\u1ec1n t\u1ea3ng c\u1ee7a RBA. B\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ecdc ch\u01b0\u01a1ng n\u00e0y trong kho\u1ea3ng n\u0103m ph\u00fat r\u1ed3i \u0111\u1eb7t cu\u1ed1n s\u00e1ch tr\u1edf l\u1ea1i k\u1ec7. Tr\u00ean th\u1ef1c t\u1ebf, b\u1ea1n ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 l\u00e0m \u0111i\u1ec1u \u0111\u00f3 ngay trong hi\u1ec7u s\u00e1ch m\u00e0 th\u1eadm ch\u00ed kh\u00f4ng c\u1ea7n mua s\u00e1ch.<\/p>\n\n\n\n

Chapter 2: The Building Blocks of Results-Based Accountability<\/strong> (C\u00e1c kh\u1ed1i n\u1ec1n t\u1ea3ng c\u1ee7a Results-Based Accountability)<\/p>\n\n\n\n

Ch\u01b0\u01a1ng 2 tr\u00ecnh b\u00e0y c\u00e1c \u0111\u1ecbnh ngh\u0129a d\u1ec5 hi\u1ec3u cho nh\u1eefng kh\u00e1i ni\u1ec7m quan tr\u1ecdng nh\u1ea5t c\u1ee7a cu\u1ed1n s\u00e1ch, sau \u0111\u00f3 gi\u1ea3i th\u00edch ti\u1ebfn tr\u00ecnh t\u01b0 duy c\u1ed1t l\u00f5i c\u1ee7a RBA nh\u1eb1m chuy\u1ec3n t\u1eeb n\u00f3i sang h\u00e0nh \u0111\u1ed9ng. Ph\u1ea7n gi\u1ea3i th\u00edch \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng d\u01b0\u1edbi d\u1ea1ng m\u1ed9t cu\u1ed9c \u0111\u1ed1i tho\u1ea1i ki\u1ec3u Socrates v\u1ec1 c\u00e1ch s\u1eeda m\u1ed9t m\u00e1i nh\u00e0 b\u1ecb d\u1ed9t, l\u1ea5y t\u1eeb lo\u1ea1t t\u00e1c ph\u1ea9m ph\u1ed5 bi\u1ebfn c\u1ee7a Plato v\u1ec1 s\u1eeda ch\u1eefa nh\u00e0 c\u1eeda. Sau \u0111\u00f3, ch\u01b0\u01a1ng n\u00e0y gi\u1edbi thi\u1ec7u hai c\u1ea5u ph\u1ea7n c\u1ee7a khung RBA: Population Accountability, \u0111\u01b0\u1ee3c tr\u00ecnh b\u00e0y \u1edf Ch\u01b0\u01a1ng 3, v\u00e0 Performance Accountability, \u0111\u01b0\u1ee3c tr\u00ecnh b\u00e0y \u1edf Ch\u01b0\u01a1ng 4.<\/p>\n\n\n\n

Chapter 3: Population Accountability <\/strong>(Tr\u00e1ch nhi\u1ec7m theo k\u1ebft qu\u1ea3 \u1edf c\u1ea5p c\u1ed9ng \u0111\u1ed3ng)<\/p>\n\n\n\n

Ch\u01b0\u01a1ng 3 tr\u00ecnh b\u00e0y Population Accountability v\u00e0 c\u00e1ch chuy\u1ec3n t\u1eeb th\u1ea3o lu\u1eadn sang h\u00e0nh \u0111\u1ed9ng nh\u1eb1m c\u1ea3i thi\u1ec7n ph\u00fac l\u1ee3i c\u1ee7a con ng\u01b0\u1eddi trong m\u1ed9t c\u1ed9ng \u0111\u1ed3ng, th\u00e0nh ph\u1ed1, qu\u1eadn, v\u00f9ng, bang ho\u1eb7c qu\u1ed1c gia. V\u00ed d\u1ee5, ch\u00fang ta mu\u1ed1n tr\u1ebb em s\u1eb5n s\u00e0ng \u0111i h\u1ecdc v\u00e0 h\u1ecdc t\u1eadp th\u00e0nh c\u00f4ng. Ch\u00fang ta mu\u1ed1n cha m\u1eb9 c\u00e1c em c\u00f3 c\u00f4ng vi\u1ec7c v\u1edbi m\u1ee9c l\u01b0\u01a1ng \u0111\u1ee7 s\u1ed1ng. Ch\u00fang ta mu\u1ed1n s\u1ed1ng trong nh\u1eefng c\u1ed9ng \u0111\u1ed3ng an to\u00e0n v\u1edbi m\u00f4i tr\u01b0\u1eddng trong l\u00e0nh. Nh\u1eefng tr\u1ea1ng th\u00e1i ph\u00fac l\u1ee3i n\u00e0y \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 \u201ck\u1ebft qu\u1ea3\u201d. Ch\u01b0\u01a1ng n\u00e0y m\u00f4 t\u1ea3 c\u00e1ch x\u00e1c \u0111\u1ecbnh nh\u1eefng k\u1ebft qu\u1ea3 quan tr\u1ecdng nh\u1ea5t, l\u1ef1a ch\u1ecdn c\u00e1c th\u01b0\u1edbc \u0111o ph\u00f9 h\u1ee3p nh\u1ea5t v\u00e0 th\u1ed1ng nh\u1ea5t nh\u1eefng h\u00e0nh \u0111\u1ed9ng c\u00f3 t\u00e1c \u0111\u1ed9ng m\u1ea1nh nh\u1ea5t \u0111\u1ec3 c\u1ea3i thi\u1ec7n t\u00ecnh h\u00ecnh, bao g\u1ed3m c\u1ea3 nh\u1eefng h\u00e0nh \u0111\u1ed9ng kh\u00f4ng t\u1ed1n chi ph\u00ed ho\u1eb7c chi ph\u00ed th\u1ea5p.<\/p>\n\n\n\n

Chapter 4: Performance Accountability<\/strong> (Tr\u00e1ch nhi\u1ec7m theo hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a ch\u01b0\u01a1ng tr\u00ecnh v\u00e0 t\u1ed5 ch\u1ee9c)<\/p>\n\n\n\n

Ch\u01b0\u01a1ng 4 tr\u00ecnh b\u00e0y Performance Accountability v\u00e0 c\u00e1ch chuy\u1ec3n t\u1eeb th\u1ea3o lu\u1eadn sang h\u00e0nh \u0111\u1ed9ng nh\u1eb1m c\u1ea3i thi\u1ec7n hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh, c\u01a1 quan v\u00e0 h\u1ec7 th\u1ed1ng d\u1ecbch v\u1ee5. Tr\u01b0\u1edbc h\u1ebft, ch\u01b0\u01a1ng n\u00e0y lo\u1ea1i b\u1ecf th\u1ee9 ng\u00f4n ng\u1eef c\u00f4ng nghi\u1ec7p n\u1eb7ng v\u1ec1 \u0111\u1ea7u v\u00e0o \u2013 \u0111\u1ea7u ra, v\u00e0 thay v\u00e0o \u0111\u00f3 n\u00f3i v\u1ec1 con ng\u01b0\u1eddi nh\u01b0 nh\u1eefng t\u00e1c nh\u00e2n t\u1ea1o ra thay \u0111\u1ed5i, ch\u1ee9 kh\u00f4ng ph\u1ea3i l\u00e0 c\u00e1c b\u1ed9 ph\u1eadn trong m\u1ed9t c\u1ed7 m\u00e1y t\u1ed5 ch\u1ee9c. Sau \u0111\u00f3, ch\u01b0\u01a1ng x\u00e1c \u0111\u1ecbnh c\u00e1ch \u0111\u01a1n gi\u1ea3n nh\u1ea5t nh\u01b0ng v\u1eabn \u0111\u1ea7y \u0111\u1ee7 \u0111\u1ec3 ph\u00e2n lo\u1ea1i c\u00e1c th\u01b0\u1edbc \u0111o hi\u1ec7u qu\u1ea3: Ch\u00fang ta \u0111\u00e3 l\u00e0m \u0111\u01b0\u1ee3c bao nhi\u00eau? Ch\u00fang ta \u0111\u00e3 l\u00e0m t\u1ed1t \u0111\u1ebfn m\u1ee9c n\u00e0o? C\u00f3 ai th\u1ef1c s\u1ef1 t\u1ed1t l\u00ean kh\u00f4ng? Ch\u01b0\u01a1ng n\u00e0y m\u00f4 t\u1ea3 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p ch\u1ec9 m\u1ea5t b\u1ed1n m\u01b0\u01a1i l\u0103m ph\u00fat, ch\u1ee9 kh\u00f4ng ph\u1ea3i h\u00e0ng tu\u1ea7n, h\u00e0ng th\u00e1ng hay h\u00e0ng n\u0103m, \u0111\u1ec3 l\u1ef1a ch\u1ecdn nh\u1eefng th\u01b0\u1edbc \u0111o quan tr\u1ecdng nh\u1ea5t cho m\u1ed9t ch\u01b0\u01a1ng tr\u00ecnh, c\u00f9ng v\u1edbi b\u1ea3y c\u00e2u h\u1ecfi m\u00e0 m\u1ecdi nh\u00e0 qu\u1ea3n l\u00fd \u0111\u1ec1u c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng \u0111\u1ec3 c\u1ea3i thi\u1ec7n hi\u1ec7u su\u1ea5t c\u1ee7a ch\u01b0\u01a1ng tr\u00ecnh m\u00ecnh. \u0110\u00e2y l\u00e0 c\u00e1ch l\u1eadp k\u1ebf ho\u1ea1ch \u201c\u0111i th\u1eb3ng v\u00e0o tr\u1ecdng t\u00e2m\u201d. H\u00e3y t\u1ea1m g\u00e1c vi\u1ec7c vi\u1ebft m\u1ed9t tuy\u00ean b\u1ed1 s\u1ee9 m\u1ec7nh ho\u00e0n h\u1ea3o sang m\u1ed9t b\u00ean v\u00e0 b\u1eaft \u0111\u1ea7u s\u1eed d\u1ee5ng c\u00e1c th\u01b0\u1edbc \u0111o hi\u1ec7u qu\u1ea3 ngay l\u1eadp t\u1ee9c \u0111\u1ec3 c\u1ea3i thi\u1ec7n k\u1ebft qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng.<\/p>\n\n\n\n

Chapter 5: Putting Population and Performance Accountability Together<\/strong> (K\u1ebft n\u1ed1i tr\u00e1ch nhi\u1ec7m c\u1ed9ng \u0111\u1ed3ng v\u00e0 tr\u00e1ch nhi\u1ec7m ch\u01b0\u01a1ng tr\u00ecnh)<\/p>\n\n\n\n

Ch\u01b0\u01a1ng 5 cho th\u1ea5y m\u1ed1i quan h\u1ec7 gi\u1eefa Population Accountability v\u00e0 Performance Accountability. K\u1ebft qu\u1ea3 \u1edf c\u1ea5p c\u1ed9ng \u0111\u1ed3ng l\u00e0 v\u1ea5n \u0111\u1ec1 c\u1ee7a tr\u00e1ch nhi\u1ec7m t\u1eadp th\u1ec3, kh\u00f4ng ph\u1ea3i nhi\u1ec7m v\u1ee5 c\u1ee7a ri\u00eang b\u1ea5t k\u1ef3 ch\u01b0\u01a1ng tr\u00ecnh n\u00e0o. C\u00e1c ch\u01b0\u01a1ng tr\u00ecnh ch\u1ecbu tr\u00e1ch nhi\u1ec7m gi\u00fap \u0111\u1ee1 nh\u1eefng kh\u00e1ch h\u00e0ng c\u1ee5 th\u1ec3 c\u1ee7a m\u00ecnh, ch\u1ee9 kh\u00f4ng ph\u1ea3i thay \u0111\u1ed5i to\u00e0n b\u1ed9 c\u1ed9ng \u0111\u1ed3ng. C\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00f3ng g\u00f3p v\u00e0o k\u1ebft qu\u1ea3 c\u1ee7a c\u1ed9ng \u0111\u1ed3ng th\u00f4ng qua vi\u1ec7c gi\u00fap \u0111\u1ee1 ch\u00ednh nh\u1eefng ng\u01b0\u1eddi m\u00e0 h\u1ecd ph\u1ee5c v\u1ee5.<\/p>\n\n\n\n

Chapter 6: Management, Budgeting and Strategic Planning as a Single System <\/strong>(T\u00edch h\u1ee3p qu\u1ea3n l\u00fd, ng\u00e2n s\u00e1ch v\u00e0 ho\u1ea1ch \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c th\u00e0nh m\u1ed9t h\u1ec7 th\u1ed1ng)<\/p>\n\n\n\n

Ch\u01b0\u01a1ng 6 b\u00e0n v\u1ec1 nh\u1eefng h\u1ec7 qu\u1ea3 x\u1ea3y ra khi c\u00e1c h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd, ng\u00e2n s\u00e1ch v\u00e0 ho\u1ea1ch \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c v\u1eadn h\u00e0nh nh\u01b0 nh\u1eefng ph\u1ea7n t\u00e1ch r\u1eddi trong m\u1ed9t t\u1ed5 ch\u1ee9c. RBA cho ph\u00e9p bi\u1ebfn nh\u1eefng h\u1ec7 th\u1ed1ng ri\u00eang l\u1ebb n\u00e0y th\u00e0nh m\u1ed9t h\u1ec7 th\u1ed1ng th\u1ed1ng nh\u1ea5t. Ch\u01b0\u01a1ng n\u00e0y bao g\u1ed3m m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn \u0111\u1ec3 \u0111\u01a1n gi\u1ea3n h\u00f3a vi\u1ec7c l\u1eadp k\u1ebf ho\u1ea1ch c\u1ea3i ti\u1ebfn tr\u01b0\u1eddng h\u1ecdc. \u0110\u1ed3ng th\u1eddi, ch\u01b0\u01a1ng c\u0169ng \u0111\u01b0a ra m\u1ed9t ph\u01b0\u01a1ng th\u1ee9c h\u1ee3p l\u00fd v\u00e0 th\u1ef1c t\u1ebf \u0111\u1ec3 c\u00e1c qu\u1ef9, c\u00e1c t\u1ed5 ch\u1ee9c United Way v\u00e0 nh\u1eefng nh\u00e0 t\u00e0i tr\u1ee3 kh\u00e1c s\u1eed d\u1ee5ng RBA trong vi\u1ec7c c\u1ea5p v\u1ed1n.<\/p>\n\n\n\n

Chapter 7: Implementation Issues and Challenges <\/strong>(C\u00e1c v\u1ea5n \u0111\u1ec1 v\u00e0 th\u00e1ch th\u1ee9c trong qu\u00e1 tr\u00ecnh tri\u1ec3n khai)<\/p>\n\n\n\n

Ch\u01b0\u01a1ng 7 t\u1eadp trung v\u00e0o c\u00e1ch t\u1eadp h\u1ee3p con ng\u01b0\u1eddi \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c n\u00e0y v\u00e0 cung c\u1ea5p m\u1ed9t s\u1ed1 c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3, bao g\u1ed3m c\u00f4ng c\u1ee5 l\u1ef1a ch\u1ecdn ng\u00f4n ng\u1eef chung v\u00e0 x\u00e2y d\u1ef1ng ch\u01b0\u01a1ng tr\u00ecnh h\u1ecdp d\u1ef1a tr\u00ean k\u1ebft qu\u1ea3. Ch\u01b0\u01a1ng n\u00e0y c\u0169ng m\u00f4 t\u1ea3 m\u1ed9t c\u00e1ch m\u1edbi \u0111\u1ec3 th\u1ec3 hi\u1ec7n li\u1ec7u c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh v\u00e0 c\u00e1c ti\u1ebfn tr\u00ecnh thay \u0111\u1ed5i c\u1ed9ng \u0111\u1ed3ng c\u00f3 \u0111ang th\u1ef1c s\u1ef1 hi\u1ec7u qu\u1ea3 hay kh\u00f4ng. \u0110\u1ed3ng th\u1eddi, ch\u01b0\u01a1ng so s\u00e1nh RBA v\u1edbi c\u00e1c khung ph\u01b0\u01a1ng ph\u00e1p kh\u00e1c v\u00e0 k\u00eau g\u1ecdi x\u00e2y d\u1ef1ng m\u1ed9t c\u1ea9m nang h\u01b0\u1edbng d\u1eabn ng\u01b0\u1eddi s\u1eed d\u1ee5ng cho c\u00e1c m\u00f4 h\u00ecnh qu\u1ea3n l\u00fd v\u00e0 ho\u1ea1ch \u0111\u1ecbnh.<\/p>\n\n\n\n

Chapter 8: Closing <\/strong>(K\u1ebft lu\u1eadn)<\/p>\n\n\n\n

Ch\u01b0\u01a1ng 8 kh\u00e9p l\u1ea1i to\u00e0n b\u1ed9 n\u1ed9i dung. RBA c\u00f3 th\u1ec3 thay \u0111\u1ed5i c\u00e1ch ch\u00fang ta suy ngh\u0129 v\u00e0 c\u00e1ch ch\u00fang ta l\u00e0m vi\u1ec7c c\u00f9ng nhau. N\u00f3 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 c\u1ea3i thi\u1ec7n m\u1ed9t c\u00e1ch \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c s\u1ed1ng trong c\u1ed9ng \u0111\u1ed3ng v\u00e0 hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh. Trong ph\u1ea7n k\u1ebft \u0111\u1ea7y c\u1ea3m h\u1ee9ng, t\u00e1c gi\u1ea3 h\u00ecnh dung m\u1ed9t vi\u1ec5n c\u1ea3nh v\u1edbi m\u1ed9t ngh\u00ecn c\u1ed9ng \u0111\u1ed3ng v\u00e0 m\u1ed9t ngh\u00ecn ch\u01b0\u01a1ng tr\u00ecnh s\u1eed d\u1ee5ng nh\u1eefng ph\u01b0\u01a1ng ph\u00e1p h\u1ee3p l\u00fd n\u00e0y \u0111\u1ec3 l\u00e0m cho m\u1ecdi th\u1ee9 tr\u1edf n\u00ean t\u1ed1t h\u01a1n. Ng\u01b0\u1eddi \u0111\u1ecdc \u0111\u01b0\u1ee3c m\u1eddi g\u1ecdi tham gia v\u00e0o c\u1ed9ng \u0111\u1ed3ng ng\u00e0y c\u00e0ng l\u1edbn c\u1ee7a nh\u1eefng ng\u01b0\u1eddi tr\u00ean kh\u1eafp th\u1ebf gi\u1edbi \u0111ang s\u1eed d\u1ee5ng RBA.<\/p>\n\n\n

\n
\"\"
T\u00e1c gi\u1ea3 s\u00e1ch, Mark Friedman<\/figcaption><\/figure>\n<\/div>\n\n\n

<\/p>\n\n\n\n

Gi\u00e1 tr\u1ecb \u0111\u1ed1i v\u1edbi c\u1ed9ng \u0111\u1ed3ng YOUREORG<\/strong><\/p>\n\n\n\n

Trying Hard Is Not Good Enough How to Produce Measurable Improvements for Customers and Communities<\/em> \u0111\u1eb7t ra m\u1ed9t th\u00e1ch th\u1ee9c c\u1ed1t l\u00f5i \u0111\u1ed1i v\u1edbi c\u00e1c t\u1ed5 ch\u1ee9c gi\u00e1o d\u1ee5c v\u00e0 x\u00e3 h\u1ed9i r\u1eb1ng \u00fd \u0111\u1ecbnh t\u1ed1t v\u00e0 n\u1ed7 l\u1ef1c l\u1edbn kh\u00f4ng \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c t\u1ea1o ra thay \u0111\u1ed5i th\u1ef1c ch\u1ea5t. Gi\u00e1 tr\u1ecb trung t\u00e2m c\u1ee7a cu\u1ed1n s\u00e1ch \u0111\u1ed1i v\u1edbi c\u1ed9ng \u0111\u1ed3ng YOUREORG kh\u00f4ng n\u1eb1m \u1edf k\u1ef9 thu\u1eadt tri\u1ec3n khai l\u1edbp h\u1ecdc, m\u00e0 \u1edf c\u00e1ch \u0111\u1ecbnh ngh\u0129a, theo d\u00f5i v\u00e0 ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 t\u00e1c \u0111\u1ed9ng m\u00e0 t\u1ed5 ch\u1ee9c t\u1ea1o ra cho ng\u01b0\u1eddi h\u1ecdc v\u00e0 c\u1ed9ng \u0111\u1ed3ng.<\/p>\n\n\n\n

\u1ede c\u1ea5p \u0111\u1ed9 t\u1ed5 ch\u1ee9c, cu\u1ed1n s\u00e1ch cung c\u1ea5p cho YOUREORG m\u1ed9t khung t\u01b0 duy \u0111\u1ec3 chuy\u1ec3n t\u1eeb c\u00e1c m\u1ee5c ti\u00eau mang t\u00ednh tuy\u00ean ng\u00f4n sang c\u00e1c k\u1ebft qu\u1ea3 c\u00f3 th\u1ec3 quan s\u00e1t v\u00e0 \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c. Thay v\u00ec h\u1ecfi \u201cch\u00fang ta \u0111\u00e3 l\u00e0m bao nhi\u00eau ho\u1ea1t \u0111\u1ed9ng\u201d hay \u201cch\u00fang ta \u0111\u00e3 c\u1ed1 g\u1eafng nh\u01b0 th\u1ebf n\u00e0o\u201d, RBA bu\u1ed9c t\u1ed5 ch\u1ee9c ph\u1ea3i tr\u1ea3 l\u1eddi nh\u1eefng c\u00e2u h\u1ecfi kh\u00f3 h\u01a1n: ai th\u1ef1c s\u1ef1 \u0111\u01b0\u1ee3c h\u01b0\u1edfng l\u1ee3i, v\u00e0 \u0111i\u1ec1u g\u00ec \u0111\u00e3 thay \u0111\u1ed5i nh\u1edd c\u00e1c can thi\u1ec7p \u0111\u00f3. \u0110i\u1ec1u n\u00e0y \u0111\u1eb7c bi\u1ec7t quan tr\u1ecdng v\u1edbi m\u1ed9t t\u1ed5 ch\u1ee9c ho\u1ea1t \u0111\u1ed9ng trong l\u0129nh v\u1ef1c gi\u00e1o d\u1ee5c v\u00e0 c\u01a1 h\u1ed9i h\u1ecdc t\u1eadp, n\u01a1i t\u00e1c \u0111\u1ed9ng d\u00e0i h\u1ea1n th\u01b0\u1eddng b\u1ecb che m\u1edd b\u1edfi c\u00e1c ch\u1ec9 s\u1ed1 \u0111\u1ea7u ra ng\u1eafn h\u1ea1n.<\/p>\n\n\n\n

\u0110\u1ed1i v\u1edbi vai tr\u00f2 \u0111i\u1ec1u ph\u1ed1i ch\u01b0\u01a1ng tr\u00ecnh v\u00e0 ph\u00e1t tri\u1ec3n h\u1ec7 sinh th\u00e1i, cu\u1ed1n s\u00e1ch gi\u00fap YOUREORG ph\u00e2n bi\u1ec7t r\u00f5 gi\u1eefa tr\u00e1ch nhi\u1ec7m \u1edf c\u1ea5p c\u1ed9ng \u0111\u1ed3ng v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a t\u1eebng ch\u01b0\u01a1ng tr\u00ecnh c\u1ee5 th\u1ec3. YOUREORG kh\u00f4ng c\u1ea7n, v\u00e0 kh\u00f4ng th\u1ec3, ch\u1ecbu tr\u00e1ch nhi\u1ec7m cho to\u00e0n b\u1ed9 k\u1ebft qu\u1ea3 gi\u00e1o d\u1ee5c c\u1ee7a x\u00e3 h\u1ed9i; nh\u01b0ng t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 ch\u1ecbu tr\u00e1ch nhi\u1ec7m r\u00f5 r\u00e0ng cho nh\u1eefng nh\u00f3m ng\u01b0\u1eddi h\u1ecdc m\u00e0 m\u00ecnh ph\u1ee5c v\u1ee5 tr\u1ef1c ti\u1ebfp, c\u0169ng nh\u01b0 cho c\u00e1ch c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh c\u1ee7a m\u00ecnh \u0111\u00f3ng g\u00f3p v\u00e0o c\u00e1c m\u1ee5c ti\u00eau gi\u00e1o d\u1ee5c r\u1ed9ng h\u01a1n. C\u00e1ch ph\u00e2n bi\u1ec7t n\u00e0y gi\u00fap tr\u00e1nh c\u1ea3 hai c\u1ef1c \u0111oan: \u00f4m \u0111\u1ed3m qu\u00e1 m\u1ee9c ho\u1eb7c thu h\u1eb9p tr\u00e1ch nhi\u1ec7m m\u1ed9t c\u00e1ch n\u00e9 tr\u00e1nh.<\/p>\n\n\n\n

\u1ede c\u1ea5p \u0111\u1ed9 chi\u1ebfn l\u01b0\u1ee3c, Trying Hard Is Not Good Enough<\/em> gi\u00fap YOUREORG nh\u00ecn l\u1ea1i m\u1ed1i quan h\u1ec7 gi\u1eefa qu\u1ea3n l\u00fd, ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c v\u00e0 ho\u1ea1ch \u0111\u1ecbnh d\u00e0i h\u1ea1n. RBA kh\u00f4ng \u0111\u01b0\u1ee3c tr\u00ecnh b\u00e0y nh\u01b0 m\u1ed9t c\u00f4ng c\u1ee5 b\u00e1o c\u00e1o, m\u00e0 nh\u01b0 m\u1ed9t c\u00e1ch \u0111\u1ec3 li\u00ean k\u1ebft quy\u1ebft \u0111\u1ecbnh t\u00e0i ch\u00ednh, thi\u1ebft k\u1ebf ch\u01b0\u01a1ng tr\u00ecnh v\u00e0 m\u1ee5c ti\u00eau t\u00e1c \u0111\u1ed9ng th\u00e0nh m\u1ed9t h\u1ec7 th\u1ed1ng th\u1ed1ng nh\u1ea5t. \u0110i\u1ec1u n\u00e0y \u0111\u1eb7c bi\u1ec7t c\u00f3 gi\u00e1 tr\u1ecb v\u1edbi c\u00e1c t\u1ed5 ch\u1ee9c gi\u00e1o d\u1ee5c x\u00e3 h\u1ed9i, n\u01a1i ngu\u1ed3n l\u1ef1c lu\u00f4n h\u1eefu h\u1ea1n v\u00e0 m\u1ed7i quy\u1ebft \u0111\u1ecbnh c\u1ea7n \u0111\u01b0\u1ee3c c\u00e2n nh\u1eafc d\u1ef1a tr\u00ean m\u1ee9c \u0111\u1ed9 t\u1ea1o ra thay \u0111\u1ed5i th\u1ef1c s\u1ef1.<\/p>\n\n\n\n

\u1ede b\u00ecnh di\u1ec7n c\u1ed9ng \u0111\u1ed3ng, cu\u1ed1n s\u00e1ch cung c\u1ea5p cho YOUREORG m\u1ed9t ng\u00f4n ng\u1eef chung \u0111\u1ec3 \u0111\u1ed1i tho\u1ea1i v\u1edbi \u0111\u1ed1i t\u00e1c, nh\u00e0 t\u00e0i tr\u1ee3 v\u00e0 c\u00e1c b\u00ean li\u00ean quan v\u1ec1 t\u00e1c \u0111\u1ed9ng, thay v\u00ec ch\u1ec9 v\u1ec1 ho\u1ea1t \u0111\u1ed9ng hay n\u1ed7 l\u1ef1c. T\u01b0 duy \u201ck\u1ebft qu\u1ea3 tr\u01b0\u1edbc h\u1ebft\u201d gi\u00fap t\u1ed5 ch\u1ee9c x\u00e2y d\u1ef1ng uy t\u00edn d\u1ef1a tr\u00ean t\u00ednh minh b\u1ea1ch v\u00e0 tr\u00e1ch nhi\u1ec7m, \u0111\u1ed3ng th\u1eddi t\u1ea1o n\u1ec1n t\u1ea3ng cho c\u00e1c m\u1ed1i quan h\u1ec7 h\u1ee3p t\u00e1c d\u00e0i h\u1ea1n xoay quanh c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c s\u1ed1ng v\u00e0 c\u01a1 h\u1ed9i h\u1ecdc t\u1eadp cho ng\u01b0\u1eddi h\u1ecdc.<\/p>\n\n\n\n

T\u00f3m l\u1ea1i, Trying Hard Is Not Good Enough<\/em> kh\u00f4ng d\u1ea1y c\u00e1ch d\u1ea1y t\u1ed1t h\u01a1n trong l\u1edbp h\u1ecdc. Cu\u1ed1n s\u00e1ch bu\u1ed9c c\u00e1c t\u1ed5 ch\u1ee9c gi\u00e1o d\u1ee5c nh\u01b0 YOUREORG ph\u1ea3i suy ngh\u0129 nghi\u00eam t\u00fac h\u01a1n v\u1ec1 \u0111i\u1ec1u g\u00ec th\u1ef1c s\u1ef1 thay \u0111\u1ed5i nh\u1edd s\u1ef1 t\u1ed3n t\u1ea1i c\u1ee7a m\u00ecnh, v\u00e0 l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 bi\u1ebfn cam k\u1ebft x\u00e3 h\u1ed9i th\u00e0nh nh\u1eefng k\u1ebft qu\u1ea3 c\u00f3 th\u1ec3 ch\u1ee9ng minh \u0111\u01b0\u1ee3c.<\/p>\n\n\n\n

YOUREORG tr\u00e2n tr\u1ecdng gi\u1edbi thi\u1ec7u series s\u00e1ch Books That Empower Educators<\/strong> t\u1edbi qu\u00fd th\u1ea7y c\u00f4 v\u00e0 nh\u1eefng ng\u01b0\u1eddi \u0111\u1ed3ng h\u00e0nh c\u00f9ng gi\u00e1o d\u1ee5c trong gi\u1ea3ng d\u1ea1y qu\u1ea3n l\u00fd v\u00e0 nghi\u00ean c\u1ee9u.<\/p>\n\n\n\n

Ban bi\u00ean t\u1eadp Blog YOUREORG<\/strong><\/p>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

Trying Hard Is Not Good Enough How to Produce Measurable Improvements for Customers and Communities l\u00e0 m\u1ed9t trong nh\u1eefng c\u00f4ng tr\u00ecnh c\u00f3 \u1ea3nh h\u01b0\u1edfng s\u00e2u s\u1eafc trong l\u0129nh v\u1ef1c c\u1ea3i ti\u1ebfn h\u1ec7 th\u1ed1ng v\u00e0 qu\u1ea3n tr\u1ecb hi\u1ec7u su\u1ea5t th\u1ef1c t\u1ebf. Cu\u1ed1n s\u00e1ch \u0111\u01b0\u1ee3c vi\u1ebft b\u1edfi Mark Friedman, ng\u01b0\u1eddi ti\u00ean phong ph\u00e1t tri\u1ec3n khung Results Based… \u0110\u1ecdc th\u00eam \u00bbBooks That Empower Educators | Cu\u1ed1n #24 \u2013 Trying Hard is Not Good Enough: How to Produce Measurable Improvements for Customers and Communities<\/span><\/a><\/p>","protected":false},"author":9,"featured_media":9088,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","neve_meta_reading_time":"","_ti_tpc_template_sync":false,"_ti_tpc_template_id":"","footnotes":""},"categories":[86],"tags":[301,302,298,299],"class_list":["post-9087","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-thu-vien-tin-tuc-youreorg","tag-books-that-empower-educators","tag-educator-empowerment-reading-list-2","tag-professional-development-books-for-teachers","tag-youreorg-leadership-reads"],"yoast_head":"\nBooks 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content=\"620\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Phong L\u00ea\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Phong L\u00ea\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"12 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.youre.org.vn\/en\/trying-hard-is-not-good-enough-measurable-improvement\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.youre.org.vn\/en\/trying-hard-is-not-good-enough-measurable-improvement\/\"},\"author\":{\"name\":\"Phong L\u00ea\",\"@id\":\"https:\/\/blog.youre.org.vn\/en\/#\/schema\/person\/b17de1a9dd77b368031f1e6234a6bf12\"},\"headline\":\"Books That Empower Educators | 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